Refunds and service recovery

Contact us first

Send your order reference and the issue to support@seenpeak.com. We verify the original payment and service record. Do not include card details. The service policy provides a first reply within two business days.

Business days are Monday–Friday in UTC. Counting starts on the next business day and ends at the end of the final business day. Real sales and email service are not enabled in this preview.

If the initial report cannot be delivered

Each paid order must show and freeze its latest initial-delivery time before payment. If a complete, privately accessible report is still unavailable at that deadline, one recovery period of three business days starts from the original deadline.

If it is still unavailable when that period ends, you may request a full refund of the original amount: $12 for an early bird order or $19 for a standard order. Confirmed inability to deliver may be handled earlier. Retries, new messages and a later report do not reset the clock or unilaterally remove an already-earned refund entitlement.

If only the included retest cannot be fulfilled

A valid retest request blocked by a service fault keeps its original entitlement and round. An unclaimed window is extended by the blocked time. Recovery is allowed for up to three business days from the first confirmed blockage or valid customer report, whichever is earlier.

If the retest cannot be restored or that period expires without fulfillment, you may agree in writing to a new deadline or request 25% of the original payment: $3 on a $12 order, or $4.75 on a $19 order. This remedy closes the retest and keeps an already-delivered initial report accessible. A later recovery does not unilaterally remove an already-earned remedy.

Other situations and payment status

No brand mentions, no supported actions, no improvement or a change of mind do not alone make a qualified report refundable. We still check reported mismatches, evidence errors and access problems, and repair them where possible.

A verified extra payment is refunded against that extra transaction without disturbing the valid order. Repeated messages and an existing refund in progress do not create another refund.

Once the information is complete and the recovery period has ended, the policy provides a decision within two business days, then initiation to the original payment method within two business days after approval. Approval, channel acceptance and confirmed refund are separate states. Waffo confirmation establishes a completed refund; the payment channel determines actual arrival. Unknown or failed requests are checked against the original ticket first. Total refunds cannot exceed that payment.

Applicable statutory rights and Waffo requirements are handled separately from this commercial remedy. The service terms and privacy information also apply.